Shipping policy
At Oxford Kicks, we aim to make every order simple and convenient. This Shipping Policy explains how we process and deliver your purchases.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.
Delivery Times
Delivery times depend on your location, the shipping method selected, and the courier handling your order.
Estimated delivery times are provided at checkout or on the relevant product page where applicable. Delivery estimates are not guaranteed and may be affected by circumstances outside our control.
Shipping Charges
Available shipping options and applicable delivery charges will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the conditions stated on the relevant promotion.
Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided when placing your order.
Please allow some time for tracking information to become active after your order has been dispatched.
Delivery Delays
While we work with delivery providers to ensure orders arrive as expected, delays can occasionally occur due to circumstances beyond our control, including:
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Courier or postal delays
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Severe weather
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Public holidays
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High-volume periods
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Incorrect or incomplete delivery information
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Operational or transportation disruptions
If your order appears to be significantly delayed, please contact us at contact@oxfordkicks.shop and we will assist you.
Incorrect Delivery Information
Please make sure your delivery address and contact details are accurate before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at contact@oxfordkicks.shop so we can discuss the available options. Additional delivery charges may apply.
Missing or Damaged Orders
If your order arrives damaged, please contact us as soon as possible at contact@oxfordkicks.shop with your order number and photographs of the packaging and affected item.
If your order has been marked as delivered but you cannot locate it, please check with household members, neighbours, or the delivery location indicated by the courier before contacting us.
We will work with you and the relevant delivery provider to investigate the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: contact@oxfordkicks.shop