Privacy policy

At Oxford Kicks, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order and transaction details

  • Information you provide when contacting our customer service team

  • Website usage and technical information, such as your IP address, browser type, and device information

We only collect information that is reasonably necessary to provide and improve our services.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery and provide order updates

  • Process payments and prevent fraudulent transactions

  • Respond to customer service enquiries

  • Manage your account, where applicable

  • Improve our website, products, and services

  • Send marketing communications where you have provided the appropriate consent

  • Meet legal, regulatory, and accounting requirements

Payment Information

Payments are processed through secure third-party payment providers. Oxford Kicks does not normally store your full payment card details on our servers.

Your payment information is handled in accordance with the applicable privacy and security practices of the payment provider used during checkout.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our website, and improve your shopping experience.

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business. These may include:

  • Payment processors

  • Delivery and shipping providers

  • Website and hosting providers

  • Analytics and technology providers

  • Customer service and communication providers

We do not sell your personal information to third parties.

We may also disclose information where required by law, legal proceedings, or to protect our rights, customers, or business.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with applicable legal and accounting obligations.

Your Privacy Rights

Depending on applicable data protection laws, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal information where legally permitted

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information in a portable format

To exercise your rights or ask a privacy-related question, please contact us.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements. Any updated version will be published on this page with the revised date where appropriate.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us:

Email: contact@oxfordkicks.shop