Refund policy
At Oxford Kicks, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return it for a refund.
Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must:
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Be unused and in its original condition
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Be returned with its original packaging and tags, where applicable
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Not show signs of wear, washing, damage, or alteration
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Include proof of purchase or your order details
Certain items may not be eligible for return where applicable, including personalised or customised products and items that cannot be returned for hygiene reasons.
How to Request a Return
To start a return, please contact us at contact@oxfordkicks.shop with your order number and a brief explanation of your return request.
Please do not send an item back before receiving return instructions from our customer service team.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your payment provider additional processing time before the funds appear in your account.
Return Shipping
Unless the item is faulty, damaged, or incorrectly sent, return shipping costs are generally the responsibility of the customer.
If you receive an incorrect, damaged, or faulty item, please contact us as soon as possible at contact@oxfordkicks.shop so we can assist you.
Exchanges
If you would like to exchange an item, please contact our customer service team. Depending on stock availability, we may arrange an exchange or advise you to return the original item and place a new order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, please contact us at contact@oxfordkicks.shop with your order number and, where possible, photographs showing the issue. We will review the matter and provide the appropriate solution.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Email: contact@oxfordkicks.shop